The hierarchy of HR needs


As a business function we exist to add value to our organisation and their employees. If you ask any experienced HR professional where they would like to add value, you’ll most likely be told in a more “strategic” space. Ask a CEO the same question and you’ll probably hear much the same answer.

So if the desire is from both sides, what gets in the way?

Putting aside questions of capability to deliver at this level for the moment, the answer lies in the hierarchy of HR needs and HR delivery. Put simply, we try to do too much too soon, without delivering on the basics.

Let’s consider a simple HR hierarchy,

HRhierarchy.001First we need to fulfil the basic reactive, administrative personnel tasks that represent most employees’ experience with the business. The recruitment, the payroll, the benefits administration and grievance, disciplinary and performance management.

Next comes partnering. By this I mean…

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