Archives

Four Steps To Help You Successfully Start 2023

Now that there is a gap between Christmas and New Year, I thought I would share with you my plan for achieving a successful start to 2023 😊 Loose Ends (allow 1 – 2 weeks) Close out 2022 – be realistic re: 1. What you can close out 2. What you must carry forward 3. […]

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Saudade – A Sense of Longing, An Absence Felt – Ottmar Liebert

Today, I thought I would share with you a wonderful piece of music by my favourite guitarist: Ottmar Liebert. It has been another busy week: meetings, reports, attending expos and undertaking presentations to the various communities I have responsibility for regarding the newly adopted budget for 2022/2023. I discovered Ottmar so long ago now. He […]

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Eating the Elephant – How to Tackle Tasks of Any Size, Simply

How do you eat an elephant? One bite at a time! The maxim of eating an elephant is well known. There is only one way to tackle a Herculean task (or perhaps even more disconcertingly because of its size or difficulty that as a result induces procrastination): start! Regardless of the type of person you […]

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The 6 Steps of Effective Brainstorming

   Your Role Is To Get To The Bottom of Things When trying to get to the bottom of an issue with a client, persistence pays off. This is critical when trying to help your client achieve a key outcome through the development of effective strategies using brainstorming techniques. In the first instance, your job […]

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Following Up On The Customer Service Triangle

Sean Fletcher In my last post (20 March, 2015), I commented on the magic of Karl Albrecht and his Customer Service Triangle. In today’s Blog, I am going to discuss how to use the Service Triangle at a “lower level”. The great thing about the Service Triangle is that it can be used at any level within […]

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