Refocusing Your Team!

What does it take to align your team(s) so that they start to deliver key outcomes? Today, I am going to share with you how quickly I turn teams around, regardless of their “shape” or size. This might be an executive team, a management team, a project team or a work team. When taking on […]

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Following Up On The Customer Service Triangle

Sean Fletcher In my last post (20 March, 2015), I commented on the magic of Karl Albrecht and his Customer Service Triangle. In today’s Blog, I am going to discuss how to use the Service Triangle at a “lower level”. The great thing about the Service Triangle is that it can be used at any level within […]

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