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Problems, Solutions and Options – A Veritable Tale

A key leadership and management tool I learnt early on was the wisdom of problems… The first time I became an acting manager, on the very first day I sat down and asked myself: “where do I start?” It occurred to me quite naturally, perhaps I needed to write a list of everything I was […]

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I Don’t Know About That, But I Think Wine is Good

I hope the New Year is going well, and for those who have yet to celebrate the new year, that you have enjoyed the last few days. We have a saying in our house when it comes to dealing with misinformation or outrageous statements made by others: I Don’t Know About That, But I Think […]

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From Zero to Hero – A Simple Time Management Plan 

Author: Sean Fletcher Presentation: The Simple Plan Take a look at our latest presentation on Slideshare regarding an effective time management strategy that I have used for many years. This approach has allowed me to achieve much, and work effectively with competing deadlines. At its heart is the courage to make priorities and discard those […]

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Following Up On The Customer Service Triangle

Sean Fletcher In my last post (20 March, 2015), I commented on the magic of Karl Albrecht and his Customer Service Triangle. In today’s Blog, I am going to discuss how to use the Service Triangle at a “lower level”. The great thing about the Service Triangle is that it can be used at any level within […]

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