Workshops and Seminars

Strategic Teams conducts a range of workshops and seminars. They vary in length from just two hours, to half a day, or even a full day or more.

BRINGING VALUE AND SERVICE TOGETHER

Strategic Teams has a range of workshops and seminars designed to help your organisation including:

  • Anti – Bullying Seminar
  • Handling Difficult Customers
  • Time Management for You!
  • The Importance of Brainstorming
  • Staff Enhancement

Please scroll down for further information.


Staff Enhancement Workshop 

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Overview

This is a four hour introductory workshop aimed at helping your staff understand customer service and why it must align with the strategic direction of your organisation, what time management really is and the importance of teamwork along with providing some basic problem solving tools (including brainstorming and SWOT analysis).

A copy of the workshop brochure can be found by clicking on the link Staff Enhancement.pdf

A copy of the presentation regarding this workshop is just one click away: Staff Enhancement Workshop

Dates

TBA

By negotiation for your organisation, department, branch, section or team!

Time

Registration is at 8:45AM, with the workshop commencing at 9:00AM and concluding at 1:00PM

Where

Balmoral Hotel, 901 Albany Hwy, Victoria Park – or at your place of work!

Cost (per head)

Up to 6 staff $195 (+GST)

7 – 12 staff $175 (+GST)

Over 12 staff, $155 (+GST)

How to Register/Get in Contact

Please contact Strategic Teams by completing the contact form below:

Handling Difficult Customers 

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Strategic Teams has developed a one day workshop to help your organisation handle difficult customers and explore why its important for staff to act as service ambassadors. The workshop also addresses the different levels of service and how these can be used to manage gaps regarding your service and product delivery.

Overview

There are many different reasons why some customers display behaviour that is difficult to handle. For instance, It may have been due to something distressful happening at home before they visited your organisation. Or perhaps they are not feeling well or good about themselves. It may even be because they have had a bad experience with your organisation previously.

In the Handling Difficult Customers workshop, Sean will explore with you a range of topics including the service principles and the four levels of service, customer needs and their behaviours and the most effective communication styles to manage even the most difficult of situations.

Sean will also workshop with you time proven strategies regarding managing a customers expectations and your emotional reaction to both negative and positve situations.

A copy of the workshop brochure can be found by clicking on the link and looking for HandlingDifficultCustomers.pdf

Dates

On a day that suits you!

Time

Registration is at 8:45AM, with the workshop commencing at 9:00AM and concluding at 4:00PM

Where

Balmoral Hotel, 901 Albany Hwy, Victoria Park – or at your place of work!

Cost (per head)

Up to 6 staff $195 (+GST)

7 – 12 staff $175 (+GST)

Over 12 staff, $155 (+GST)

How to Register

Please contact Strategic Teams by completing the contact form below:


Anti-Bullying Seminar 


Strategic Teams has available a one to two hour anti-bullying seminar that covers the key requirements for your staff to know. This includes an overview of what bullying is, the applicable occupational and safety legislation that applies to bullying, a fact sheet and even a draft policy and procedures that you can implement.

Overview

Bullying is a risk that every business needs to minimise. Bullying occurs in many different forms and if allowed to go unchecked will lead to a toxic work environment, which in turn will affect workplace harmony and eventually productivity.

Sean will take attendees through what bullying is, and what it is not. He will also discuss relevant occupational safety and health legislation and whose responsibility it is to deal with bullying. Attendees will also have the chance to discuss their thoughts and any issues they may have in a confidential environment.

For those who have a asked for a copy of the policy and procedures, Sean will take the group through these documents and how they are applied to the workplace.

A copy of the presentation used during the seminar can be found by clicking on the link and looking for Anti-Bullying.pdf

Dates

On a day that suits you!

Time

At a time that suits your workplace.

Where

Our place or yours!

Cost (per head)

Up to 6 staff $80 (+GST)

7 – 12 staff $72 (+GST)

Over 12 staff, $60 (+GST)

How to Register

Please contact Strategic Teams by completing the contact form below:


Time Management Workshop 

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Overview 

Time management is planning that will help you make the most of the time that you have.

This four hour workshop is aimed at helping you and your staff understand time management using our knowledge and experience to provide practicable advice you can use right away.

In the workshop, Sean will cover with you the challenges from those things that chew up your time, strategies and tools you can use to reduce time pressures and how basic project management can help you with this challenge.

A copy of the workshop brochure can be found by clicking on the link and looking for Time Management.pdf

Dates

TBA

By negotiation for your organisation, department, branch, section or team!

Time

Registration is at 8:45AM, with the workshop commencing at 9:00AM and concluding at 1:00PM

Where

Balmoral Hotel, 901 Albany Hwy, Victoria Park – or at your place of work!

Cost (per head)

Up to 6 staff $195 (+GST)

7 – 12 staff $175 (+GST)

Over 12 staff, $155 (+GST)

How to Register

Please contact Strategic Teams by completing the contact form below:


Brainstorming 


Overview 

This is a two hour introductory discussion with some practical elements aimed at helping your staff understand the mystery of brainstorming and how it can be used to solve problems, generate ideas and provide peace of mind!

Throughout the two hours we will look at traditional brainstorming techniques, the different resources to make brainstorming come alive and explore the use of Apps that can provide a more personalised outcome.

Dates

TBA

By negotiation for your organisation, department, branch, section or team!

Time

Registration is at 8:45AM, with the workshop commencing at 9:00AM and concluding at 12:00PM

Where

Balmoral Hotel, 901 Albany Hwy, Victoria Park – or at your place of work!

Cost

$100 (+GST)

How to Register

Please contact Strategic Teams by completing the contact form below: